Tely Labs Privacy Policy

What information is collected?

We collect two types of information about our visitors:

Personally Identifiable Information
Personally identifiable information is any information that is voluntarily provided to Tely Labs during a support request or a marketing offer, which can be used to identify an individual.  Personally identifiable information may include a name, address, telephone number, shipping information, e-mail address, Skype name, or other information unique to you.

Non-Personally Identifiable Information
Tely Labs also collects aggregate data called web log information (such as your web browser, operating system, pages visited, etc.). While this data may be associated with a specific device, it is not associated with a unique person or identity. For instance, when you visit our Website, our web server will automatically recognize some non-personal information, including, but not limited to, the date and time of your visit, the pages you visited, and your Internet Protocol (IP) address.

How is information collected?

Personally Identifiable Information
We will only collect personally identifiable information when it has been provided to us voluntarily through a support request, ordering product, or participating in a promotion.

Non-Personally Identifiable Information
To collect and track non-personally identifiable information, we use web server log files, Google Analytics (Google Analytics Advertising Features), and a browser feature known as a “cookie.” A cookie is a small piece of data that is sent by a web server to your computer, which is then stored by your browser on your computer’s hard drive. Most Internet browsers enable you to erase cookies from your computer’s hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser’s instructions or help screen to learn how to utilize these functions. However, if you disable cookies, you may not be able to use certain personalized functions of our Website.

You could also opt-out of the Google Analytics Advertiser, by going to Google Analytics’ opt-outs for the web.

How is information used?

Personally Identifiable Information

Personally identifiable information will only be used to ship product, respond to a support request or market additional services to you. Tely Labs will not give your personally identifiable information to any other third party without your consent unless required by law or disclosed to you at the time the information is collected. We reserve the right to share personally identifiable information when it is required by law, in response to a court order or subpoena, or under our good faith belief that it is necessary to conform or comply with the law.

Non-Personally Identifiable Information
Non-personally identifiable information collected from cookies is used by us to evaluate the effectiveness of our Website, analyze trends, and administer the Website. The information collected from cookies allows us to determine such things as which parts of our Website are most visited and difficulties our visitors may experience in accessing our Website. We also use cookie information in order to help show advertisements for telyHD on other websites likely to be of interest to you. To learn more about this “behavioral advertising” practice, or to opt-out of third-party vendor’s cookies, visit

Links to External Sites and Features

Our Website may contain links to other websites. We do not evaluate and are not responsible for the privacy policies, practices or security of such websites.

Facebook: Our web pages are equipped with plug-ins from the social network, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). Such plug-ins might, in particular, be Facebook’s “Like” button or comment function. If you access one of our web pages that are equipped with such a plug-in, your internet browser will make a direct connection to the Facebook servers and the plug-in will be displayed on the screen through communication to your browser. The plug-in will inform the Facebook server which of our web pages you have visited and you are logged on to your Facebook user account, the Facebook server will relate this information to your Facebook user account. If you want to avoid Facebook’s ability to log visits to our web pages, log out of your Facebook user account prior to visiting our web pages.

Further information on the collection and use of data by Facebook and on the rights and possibilities available to you for protecting your privacy in this context can be found in Facebook’s data protection information.

Changes to the Privacy Policy

We reserve the right, at our discretion, to update, revise, add to, or otherwise modify the Privacy Policy. Any modifications shall be effective immediately upon posting to this Website. We encourage you to review the Privacy Policy periodically.

Contact us

If you have any questions concerning this Privacy Policy, please contact us at


We use a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security and to protect Tely Labs accounts and systems from unauthorized access. However, it is important to understand that these precautions apply only to our Website and systems. We exercise no control over how your information is stored, maintained or displayed by third parties or on third-party sites.

International Users

If you are visiting the Website from a location outside of the United States, please keep in mind that Tely is a United States-based web and/or commerce site. This Privacy Policy governs the information collected by or on behalf of this Website irrespective of where you are located. Our Website is maintained on servers and systems located within the United States. This means your personal information may be stored outside of the province, state, and/or country in which you reside, and processed by us, an affiliate or a third-party service provider as referenced in this Privacy Policy. Moreover, governmental bodies that have jurisdiction over Tely Labs in the United States (such as courts) may be entitled to access your personal information.